PAYMENT

We accept most major credit cards, PayPal, and Apple Pay. All credit card transactions are processed on a secure server. Sales Tax will be added to orders where it is legally required that we collect it.

ORDER TURNAROUND TIME

Not every one of our designs is in stock all of the time. In stock items will be shipped within 7 days.    If not in stock, it will normally take 2 weeks.  Custom orders normally 4-5 weeks.  We try to accommodate rush orders where possible. PLEASE LET US KNOW IF YOUR ORDER IS TIME SENSITIVE.  (ie., birthday gift, special occasion of any kind, etc)  Please contact Hank@metalcraftdesign.com before placing your order if your purchase is time-sensitive.

SHIPPING

All orders will ship via best available method.

Once you place your order, you will receive an email within 72 hours confirming that your order has been received and that your credit card has been charged. You will receive another email with tracking information once the item has shipped. We use UPS, USPS, and Fedex depending on the location we are shipping to. We ship with no signature required. If you want us to ship with a signature required you must tell us at the time of ordering.

MetalCraft Design is not responsible for your package once it is left at your door. We do not accept online orders for shipment to international addresses. Should you need to ship your items to multiple destinations, you will have to place multiple orders.

Occasionally shippers experience shipping delays. We unfortunately cannot refund shipping charges in these circumstances as they do not refund these charges to us.

We use recycled and recyclable shipping and packing materials whenever possible.