DAMAGE OR BREAKAGE
Due to the materials we use, and the care we take in packing, rarely is a piece damaged. If you do receive a damaged piece, it is important that you keep all of the original packaging and contact [our customer service department] within 5 days of receiving the item. Depending on the cause of damage, packing or shipping, and type of damage, we will work with the responsible party to compensate you.
RETURNS and EXCHANGES
Keep in mind, each of steel art pieces and home accessories is plasma-cut, polished, hand-colored steel art and home accessories. Each piece is truly unique (e.g. colors, grinding patterns, etc. may vary).
If for any reason you are not satisfied with your purchase you may return it to us for an exchange or online store credit or combination of both within 10 days of receiving the item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please note, there are no returns on custom-made items. Online store credits can be used either online or at any of our shows, events, or popups and will expire after 1 year.
Unless the return is a result of our error or damage in shipping, we do not credit or refund original or return shipping costs.
We reserve the right to not accept returns on any item not in its original condition or is damaged for reasons not due to our error and any item that is returned more than 10 days after delivery
To make a return, please email firstname.lastname@example.org for a return authorization form BEFORE you send back the item. Items may come from different fulfillment locations. Wait to receive the correct return address before shipping out your returned item.
MetalCraft Design is not responsible for missing packages or any damage that occurs in return shipping. We encourage you to pack and seal the merchandise safely and securely, ideally in its original packaging. We recommend using UPS or FedEx and insuring the item for its full value. At the very least, please make sure the package you return is trackable!